FREQUENTLY ASKED QUESTIONS
What You Need to Know
WHEN DO I GET PAID
You will be paid on the last working day of the month. If you have started work towards the end of the month (on or after 25th), this will roll over to the following month.
WHERE CAN I FIND MY CONTRACT
You can view your contract here.
HOW DO I PICK UP/SEE MY SHIFTS, HOW DOES THIS WORK?
We use an app called 'Wheniwork' to push out shifts. When someone books an event, we will issue the shift on When I Work. Please see our training page for details on how to use this app.
DO I NEED TO ARRIVE EARLY FOR MY SHIFT?
We ask that you arrive 5 minutes early to ensure that you are ready to start work at your given time.
IS THERE A UNIFORM?
Yes you are issued with a black branded t-shirt and a black branded sweatshirt. One of these MUST be worn for EVERY event/shift. Please do not wear a jumper or jacket over the top of your t-shirt. Please add your own plain black trousers or skirt to complete the uniform. We do allow trainers to be worn but ask for these to be plain and dark in colour.
CAN I DROP A SHIFT THAT I HAVE TAKEN?
You may only request to drop a shift if the event is more than 14 days ahead. If the event is closer than this, you would be expected to carry out the shift or find a colleage to cover it for you (management must approve this re-assignment)
DO I GET A BREAK, HOW LONG IS IT?
As standard, for any shift that is 6 hours or more, a 30 minute break is added in (this is unpaid). How and when this is taken is at the discretion of your Shift Manager.
CAN I EAT WHILST ON SHIFT?
Whilst you can eat in back of house areas when you are on your break, we ask that you arrive on shift ready to work, please do not arrive on shift and then ask to go out to get food straight away.
CAN I TAKE A VAPE/CIGARETTE BREAK
You may take /vape cigarette breaks at the discretion of the Shift Manager, but please note that these are unpaid and must be taken as part of your break (this is usually 30 minutes for a shift of 6 hours or longer)
HOW DO I ACCESS MY PAYSLIPS?
These are emailed to you before the last calendar day of the month.