GUIDELINES FOR CONDUCTING VIEWINGS
SETTING UP FOR THE VIEWING
LIGHTS
- strip lights off on the Ground Floor if they want an evening event or on if they want a daytime event (switches in little cupboard to the right of main doors/left of phonebox)
- use the Meross app on the iPad to set lights on Ground Floor
- disco lights on Middle Floor (remote control on Middle Floor by DJ desk)
- decanter lights on Middle Floor on medium level
- LED stair lights on leading to Top Floor (switch on stairs by radiator)
- festoon lights on Top Floor
- Neon sign on on Top Floor
MUSIC
- put on a chilled playlist on Ground and Middle Floors (using iPad, have it on a very low level). Anything by Michael Kiwanuka works well
TOILETS
- toilets are important for a viewee
- ensure toilet rolls and hand towels are neatly organised
- ensure all bins are empty
- ensure all toilets are clean and smell nice
- ensure all toilet doors are closed
FURNITURE
- ensure window shutters are all open on the GF
- ensure cushions are organised nicely on GF (at right angles, 4 at the back, then 3, then 2, then 1)
- ensure tables and chairs are neatly arranged on the GF
- ensure bolster cushions are placed at each end of blue sofas on the MF and that the sofas dont have any crumbs on them
- ensure wire chairs are arranged next to low tables
- ensure bar furniture is arranged nicely on MF bar
- ensure curtains on MF have no gaps and are covering the mirror wheels
- ensure white curtains on TF have no gaps
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BINS OUTSIDE
- ensure the bins outside are tidy and put opposite our building on the other side of the road (and not blocking any fire exists)
- ensure pathway is clear of rubbish
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CONDUCTING THE VIEWING
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- ensure that Karen has sent you notes about the viewings - if you dont have these before you're due in please remind me!
- welcome the client and let them know your name, see if they would like a cold drink at all (free of charge)
- chat to them about their event and what they are looking for (using the notes that Karen has supplied)
- show them the floor and explain the important bits as follows:
- all furniture is flexible and can be moved around as needed, you can have less tables and chairs on the GF
- further furniture is available (such as trestle tables and tablecloths for buffet), all furniture is free of charge to use (there is only a charge if you would like us to do the setup for you)
- projector and screen available on all floors
- all floors have great aircon/heating and fans
- great sound system (to plug device into or DJ can plug into)
- toilets (2 on GF and 5 on MF)
- bar - we can buy certain drinks in if their favourite brand is not there (dont get into discussions about bringing own drinks - refer them back to me for this)
- after the viewing i send them an email with the following info:
- drinks prices, Frequently Asked Questions, directions/parking info, link to virtual tour, link to more images, link to go ahead and book (this must be done online via this link, cannot be done at the venue)
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TYPICAL QUESTIONS AND RESPONSES
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These are often asked at the viewing:
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q. do i get any free setup time? ONLY Evening events get 1 hour free of charge to setup. Daytime events do not get any free setup time atall
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q. how much is it / for an extra hour / extra floor / different day etc,
a. don't discuss pricing, just refer them back to Karen (they will have my email address but it is hello@thevenueonmiddlest.com)
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q. is this or that date available?
a. don't discuss availability, refer them back to Karen
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q. whats the maximum capacity?
a. 120 GF, 150 MF, 80, TF (whole venue is 300 max)
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q. what's the latest end time?
a. 3am on Fridays/Saturdays, midnight all other days
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q. can children attend the event?
a. yes children are very welcome as long as they are supervised there are no restirctions
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q. can we decorate?
a. yes no restrictions
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q. can we have signature cocktails
a. yes we can arrange with you to have no more than 2 signature cocktails, these just need to be agreed with us. Contact Karen for more on this.